UPDATE, 16 June 2008: Kodak Gallery got everything uploaded yesterday. No explanation for the delay, no apology, not even the notification email they say they'll send. One would think they'd be more eager to get paid; maybe they really don't want the film business.
I've had an account with
Kodak Gallery (formerly Ofoto) since I went digital several years ago. I had no problems with them, though I found I preferred
Mpix. Since I've recently returned to film, I decided to give Kodak Gallery's film services a try.
On June 21, I mailed Kodak Gallery one roll of color print and one roll of C-41 process (BW400CN) black & white film. According to Kodak Gallery, these rolls were not received until June 30, the same day they received a roll of BW400CN I mailed June 28.
As of this writing, I'm still waiting for them to process the two rolls I mailed June 21. The roll I mailed June 28 was processed and put online within the 2 - 7 day specification, though I never received the promised email notification from Kodak Gallery.
I've emailed Kodak Gallery's customer service about this. They've replied that they are investigating. I'm still waiting for an answer but, in fairness, it only has been two business days since they received my inquiry.
A few other downsides to Kodak Gallery:
- They only process 35mm C-41 film (and Advantix, but who cares?). No E-6 (slides), no Tri-X or other "conventional" B&W film. no Kodachrome, no 120, no large-format.
- Their BW400CN scans, at least on my monitor, are a weird, flat, purplish hue. I'll order a couple of test prints to see how they actually look on paper
- You have to subscribe to their Premier service to download "high-resolution" images. Their "hi-res" are such only by comparison with the essentially "no-res" album images they post otherwise. I joined monthly (first month free) as a trial, and suggest you do the same before committing to the annual rate.
- The interface to their Premier service is less than intuitive.
- The Premier service itself is actually hidden, as if they don't really want subscribers.